Terms and Conditions

By using, viewing, browsing and ordering through this website, you agree to the following terms and conditions.  If you do not adhere to the terms stated, please exit the site immediately.  If you do not adhere and agree to these terms, we reserve the right to refuse service.  These terms and conditions are subject to change without notice at any time at Trollbeadsstudio.com’s discretion. By viewing, accessing, and using this site, you agree to the terms and policies stated in this document.  By using and purchasing through this website, you certify that you are at least 18 years of age.  You agree that all information you provide is true, accurate, and not in violation of any third parties.

Use of Site

This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed.  Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability may be changed or updated without notice.  Trollbeadsstudio.com reserves the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Trollbeadsstudio.com believes that customer conduct violates applicable law or is harmful to the interests of Trollbeadsstudio.com and its subsidiaries.

Indemnification

You agree to indemnify, defend, and hold harmless Trollbeadsstudio.com, its owners, employees, agents, attorneys, and suppliers from and against any and all losses, expenses, damages, injury and costs, incurred by the unlawful and improper use of this website or the products herein.

Privacy Policy

Any personal information that you provide is used only for our business/shipping purposes.  We do not sell, trade or exchange personal information.  In addition, we do not store personal or business banking or credit card information unless specifically directed to do so.  All information provided to us online is kept on our secure server and is saved only for a limited time.  Any printed information will be stored in a secure business file location.

Payment Terms

100% payment is due at the time of order.  We accept Visa, Mastercard, Discover and American Express. You may purchase merchandise from this Web site by using any one of the payment options listed.  Trollbeadsstudio.com reserves the right to change any of its payment procedures at any time without prior notice.

Sales Tax

Trollbeadsstudio.com will add sales tax to any order shipping to or within the state of Virginia.

Order Handling

Orders are processed and shipped Monday – Friday (excluding US holidays and weekends).  We reserve the right to cancel any orders at our discretion.  Reasons for order cancellation may include, but not limited to suspected fraudulent payment and restricted delivery addresses.  We will contact you if your order is cancelled. Orders will be processed and ready to ship within 24 hours from the day of full payment.  If your order is placed after 3 PM EST, the order processing time will begin the next business day.

Shipping and Delivery

At this time, Trollbeadsstudio.com ships merchandise only to locations in our drop-down menu including (but not limited to) the continental United States and Canada, most of Europe, Australia, and some locations in China and Japan.  The risk of loss and title for all merchandise ordered on the Web site passes to you when the merchandise is delivered to the shipping carrier.

Domestic shipping costs are simple, FREE Priority USPS. International shipping is $7 for insured USPS first class. Shipping internationally can take anywhere from 7 to 90 days. A package is considered lost after 90 days. Once that period is over, we will refund your payment or attempt to reship as per your preference. Should you We generally ship USPS, but may on occasion utilize FEDEX or UPS. If an error is made on our part in addressing a package, we will pay to reship the package.  If the following conditions apply, the customer will be responsible for the cost to reship the order; 1) the package is sent to the correct address, but is undeliverable, 2) if Trollbeadsstudio.com is provided the wrong address, 3) if the shipment is delayed due to shipper’s error (unless the package is guaranteed by the shipper).

Order Status

If you have ordered an in-stock item, it is being pulled from our warehouse and being prepared for shipment during our regular business hours.  However, as we occasionally run out of stock, it may take up to 30 additional days for replenishment.  If we cannot ship your items to you within 14 days, we will notify you and offer the option of canceling or replacement.  You are welcome to email us at hello at trollbeadsstudio dot com or use our contact page and we can let you know the status of your order.

Return Policy

Returns shall incur a $5.00 restocking fee per order.  All merchandise must be returned within 21 days of receipt in a new and unused condition. Customer is responsible for shipping charges and risk of loss on all shipments.  We recommend using a reputable shipping carrier capable of providing proof of delivery, as well as packing and fully insuring your return shipment.   Once the return merchandise is received and inspected, credit will be issued.

Sales and Limited Time Discounts

All of our sales and limited time discounts are subject to the following rules:  Sale or limited time discounts are only valid during the specified period and while supplies last.  We do not offer discounted prices for backorders if items run out of stock.  We do not offer rain checks.  To obtain the sale or discounted price, the order must be placed and paid in full within the designated time frame. No exceptions.